Not a degree issue but an IT question

Discussion in 'IT and Computer-Related Degrees' started by Randell1234, Sep 30, 2014.

  1. Randell1234

    Randell1234 Moderator Staff Member

    Recently I started getting "He's Dead, Jim!" messages on Google ( and when I look at Task Manager I see Chrome.exe *32 running multiple instances.

    My other machines have Chrome and do not have the *32 extension. I ran a bunch of Malware programs and virus scans but no luck.

    Any suggestions?
  2. mcjon77

    mcjon77 Member

    From what I understand, this is normal. Basically, rather than a single Chrome.exe*32 instance for your single web browser, Chrome spins up separate Chrome.exe*32 instances for each plugin, web app (and I believe, tab) that you open. This prevents a single plugin crashing (like flash) from shutting down all of your browser tabs.

    Here is an article about it:
    Why Does Chrome Have So Many Open Processes?

    If you have more/different tabs opened up in chrome on one computer that could be why the number of chrome.exe*32 instances on that computer is greater than on other computers in your house. One test of this would be to have two computers next to each other. Shut them both down, then after booting up, go into chrome and open up the exact same pages on each computer. In theory, the number of chrome.exe*32 processes should be about the same. This is not a perfect test, but it is an idea.

    tl;dr; Multiple chrome.exe*32 processes are most likely not a virus. Rather, it is how Chrome manages multiple plugins, web apps, and tabs.

    P.S. I currently have 56 "chrome helper" processes running on my Mac right now.

    P.P.S. I used to get the "He's dead, Jim" screen often, on both my Mac and my Chromebook. The solution was to max the ram on my Mac Mini (to 16gb) and up the ram on my Chromebook from 2gb to 8gb.
    Last edited by a moderator: Sep 30, 2014
  3. Randell1234

    Randell1234 Moderator Staff Member

    One computer has the *32 and the other does not. I tried to figure out if I have a plug in running but can not find that I do.
  4. mcjon77

    mcjon77 Member

    Are both running the same OS (including version)?
  5. Randell1234

    Randell1234 Moderator Staff Member

    Yes, both are W7.
  6. mcjon77

    mcjon77 Member

    It seems more odd that one of your computers DOESN'T have chrome.exe*32 running on it when chrome is open and running. Are both running the same version of Chrome?

    Here is a strategy to figure out if anything different is going on between the two computers:

    Shut both of them down.
    Then boot both of them back up.
    Start chrome in both.
    Go to the same web pages.
    open up at least 5 tabs of the same sites on both computers (e.g. google, a youtube video, cnn, etc).
    for each computer, on chrome, go to tools -> task manager (this is chrome's custom task manager)
    they should show, for the most part, the same processes running (you may have one or two differences)
    Go to each computer's Windows Task Manager and see what it looks like there.
    Are you seeing Chrome.exe*32 in both now? neither? only one?
    If one of them does not have chrome.exe*32, what other chrome related processes does it have?

    This isn't some Window's MCSE custom repair technique. Just an example of the thought process I go through when diagnosing a computer problem. What we are doing is eliminating as many (Chrome related) variables between the two computers as possible, so that we can see what (if anything) is different.
  7. Randell1234

    Randell1234 Moderator Staff Member

    I did all that and still there is a difference when the two machine hit the same sites. I even uninstalled Chrome and reinstalled it.
  8. mcjon77

    mcjon77 Member

    What is the difference?
  9. Randell1234

    Randell1234 Moderator Staff Member

    One has Chrome.exe and the other has the *32 extension
  10. Randell1234

    Randell1234 Moderator Staff Member

    One has Chrome.exe and the other has the *32 extension
  11. Petedude

    Petedude New Member

    I've seen malware that installs a "fake Chrome". I'd say the one that doesn't say Chrome*32 is suspect.

    Also, you can try a traditional "fix odd behavior in Windows" trick. Clear out the C:\WINDOWS\TEMP folder. Then, you might also look in your profile for the AppData\Local\Temp folder and clear it out.
  12. CalDog

    CalDog New Member

    Doesn't this difference simply reflect whether you are using a 32-bit or 64-bit version of Chrome? If you are using Windows, then both kinds are available, in the same way that there are both 32-bit and 64-bit versions of Windows 7.

  13. edowave

    edowave Active Member

    I've had this problem also. I've tried all the hints that Google provided. I finally gave up trying the fix it, uninstalled Chrome, and went back to Firefox.

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