Here it goes. While trying to send my transcript to Excelsior college from a previous university I went to, I get a letter from the university stating I have a hold on my transcript. The hold was placed due to the loan balance I am currently paying off. I have been paying monthly payments that I scheduled with them and have yet to miss a payment. My question is, are they allowed to hold your transcript unitl you repay the full amount of your loan? If so, it's going to take me a while to repay it off. I'm confused or am I SOL. Been trying to contact them for a couple of days now to get some answers and only playing phone tag. Thanks and would appreciate any input.