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  1. #1
    jhp
    jhp is offline Registered User
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    What is the "product" of a higher education?

    What is the quantifiable measure of a university's end product?

    What are the metrics that can be wrapped around such "product"?

    What are the higher education Key Performance Indicators?

    I instruct, and the method of measurement of our success rate came up.

    Thanks.

  2. #2
    SteveFoerster is online now Resident Gadfly
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    The product is typically the end credential. For elite institutions, it's probably better to say that the product is exclusivity.

    That doesn't mean students don't learn useful things during their time at university. They should! But not all schools act like it....
    BS, Info Sys concentration, Charter Oak State College
    MA in Educational Tech, George Washington University
    PhD in Leadership, U. of the Cumberlands (in progress)
    More at http://stevefoerster.com

  3. #3
    jhp
    jhp is offline Registered User
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    Appreciate the feedback.

    The more I read on HE KPI, the more I think "end credential" is not the product.

    I think "end credential" is only the attestation of delivery. At best, a very late, trailing indicator.

    Would end credentials demonstrate how well HE is doing compared to others?
    How would end credentials allow addressing areas in need of improvement?

  4. #4
    Kizmet is offline Moderator
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    My own kinda pedestrian definition of this product is more from the consumer's perspective. The school is selling something to me. It is knowledge of a specific sort. Is it just as advertised? Are the courses the way they are described? The instructors are qualified to teach those subjects, etc. And then there is the whole outcome thing. Because in my field the expectation is that there will be a job at the end of that rainbow. If I learn the stuff and jump through the hoops there will be a job out there for me, a job doing what I was just trained to do. Now that part, strictly speaking, is not the school's responsibility but it is one of the reason why people go to an engineering tech school. So, for me, the diploma represents a minimal level of learning and skill development that the graduate takes out into the marketplace (or life in general) and that little package is the product.
    American College of Sports Medicine

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