Yep. It's still available. http://www.amazon.com/exec/obidos/ASIN/0898158117/qid%3D1058377650/sr%3D11-1/ref%3Dsr%5F11%5F1/102-8135564-4333715 Roscoe
Quote from unsatisfied customer: "The contents seem more like a boring executive report not expected to be read by anyone. " They must have gotten their money's worth.
I've read it. One might not be able to ascertain the enterainment value by simply reading the contents. It reminds me of "The Lazlo Letters" and "Citizen Lazlo," both written by Don Novello. But it's not just funny; it's useful instruction in the art of the complaint.
I would hope that Rich could present his findings at an HR conference in Ohio, and then he could call it Clueless in Cleveland