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  1. #1
    funInSun is offline Registered User
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    New user failures: Unable to post/send PM/view notification because of constant login

    I am unable to send this private message for the same frustrating technical reasons described below, so I'm posting it here instead.

    Quote Originally Posted by SurfDoctor
    Hi funinsun,

    Here is why your posts don't show up right away: http://www.degreeinfo.com/distance-l...-posts-go.html

    Kind regards,
    SurfDoctor
    Thank you for the message SurfDoctor, but there is actually a frustrating technical error for new users of the DegreeInfo site. On computers in different locations on either Firefox or IE I will be randomly logged out of my account. Clicking the "Reply to Thread" button will yield a "you do not have access to this page" even if I'm already logged in. I then enter my username and password (the screen pops up twice asking for credentials), and I can then view the posting form. When I click "Submit Reply" I am again told "you do not have access to this page". I then enter my login credentials twice, and am redirected to the main forum index page. I have no idea if my post was submitted successfully, since the only message produced is "Thank you for logging in, funInSun."

    I suggest that the moderators should try logging in as a new user. They will likely find the experience very frustrating. For example immediately after I logged in I saw your notification. I clicked "View Notifications" and received another "you do not have access to this page", where I then had to re-enter my credentials. I originally tried to use the Quick Reply to send you this message but I received the "you do not have access to this page" again. After logging in, my sent message box was empty. This is why I'm resending this message, I apologize if it is a duplicate. This makes it very difficult to participate in DegreeInfo, a moderator should really try this out so that whatever technical bug is present can be fixed.

    Thank you.

  2. #2
    Maniac Craniac is offline Moderator
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    Do you have cookies turned off?
    BA, Social Sciences ---- The University Formerly Known As Thomas Edison State College

    "If you aren't going to use your heart, then what's the difference if it gets broken?"

    - Kevin McCallister (portrayed by Macaulay Culkin), Home Alone 2: Lost In New York

  3. #3
    funInSun is offline Registered User
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    No, cookies are turned on, degreeinfo is the only forum this happens with. If a moderator/admin actually tries making a new user account, it will be very easy to see the problem.

  4. #4
    emissary is offline Registered User
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    Quote Originally Posted by Maniac Craniac View Post
    Do you have cookies turned off?
    That was my first thought also. I have nothing more to add to this thread than that I am loving MC's new sig quote. Had not heard that one yet, and it made me laugh out loud. My son ran in to see what was so funny.

    Sorry for your troubles funInSun. Sounds like a computer issue to me, rather than a site issue, but I'm a surface-level user, so my advice is worth peanuts. Good luck!

    Now, back to my research paper......
    BMS - University of Texas at El Paso - May '11

  5. #5
    Maniac Craniac is offline Moderator
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    I have forwarded your message to the appropriate people. You can expect a response shortly. I'm sorry about the trouble.
    BA, Social Sciences ---- The University Formerly Known As Thomas Edison State College

    "If you aren't going to use your heart, then what's the difference if it gets broken?"

    - Kevin McCallister (portrayed by Macaulay Culkin), Home Alone 2: Lost In New York

  6. #6
    Maniac Craniac is offline Moderator
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    Quote Originally Posted by emissary View Post
    That was my first thought also. I have nothing more to add to this thread than that I am loving MC's new sig quote. Had not heard that one yet, and it made me laugh out loud. My son ran in to see what was so funny.
    Trump Ready to Spend $600 Million on Run Video - ABC News
    BA, Social Sciences ---- The University Formerly Known As Thomas Edison State College

    "If you aren't going to use your heart, then what's the difference if it gets broken?"

    - Kevin McCallister (portrayed by Macaulay Culkin), Home Alone 2: Lost In New York

  7. #7
    SurfDoctor is offline Moderator
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    "Part of the beauty of me is that I am very rich." -Donald Trump ..................and modest! Love it MC.
    "If ignorance is bliss, why are the ignorant so angry?" Shannon Wheeler

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  9. #8
    rebel100 is offline Registered User
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    I've had the same issue, posting now to see if it's working yet.

  10. #9
    emissary is offline Registered User
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    Quote Originally Posted by Maniac Craniac View Post
    Haaaaahahahahahahahahaha!!
    BMS - University of Texas at El Paso - May '11

  11. #10
    Chip is offline Administrator
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    I *think* this problem is related to something that causes the cookies to get corrupted. We had a problem with the earlier version of vB but it went away after the upgrade. If you haven't already, I suggest you try deleting all the degreeinfo related cookies (there are a bunch) and let the system recreate them and see if it solves the problem. Meantime, I'm going to check and see if there's a known issue in vB4 that could be contributing to this.

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