Customer sat question

Discussion in 'Off-Topic Discussions' started by Randell1234, Dec 31, 2005.

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  1. Randell1234

    Randell1234 Moderator

    I read something about customer satisfaction one time and it said something like:
    If a customer is completely satisfied there is a 1% chance that use would lose them
    If a customer is satisfied there is a 10% chance that use would lose them
    If a customer is somewhat satisfied there is a 20% chance that use would lose them
    If a customer is unsatisfied there is a 50% chance that use would lose them
    If a customer is completely unsatisfied there is a 75% chance that use would lose them

    I am not completely sure of the percentages. Has anyone else ever seen this?
     

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