I have enrolled in a course with the Professional Career Development Institute (PCDI). I have had problems getting in contact with anyone at the school. I leave voice mails, send emails, etc. At this point I am so frustrated I would like to just cancel. Of course doing that means losing lots of money. Of course Billing is easy to get a hold of! Does anyone know a tactic that may work to get their attention? HELP!
Yes. Either of these should work. 1. Mr. Michael Lambert Executive Director Distance Education and Training Council [email protected] Dear Mr. Lambert I have been having the following problems with one of your accredited schools, PCDI . . . 2. Dear PCDI If you don't reply by December 17, I shall send the following letter to Michael Lambert at DETC. (Letter 1 follows.) John Bear www.degree.net Co-author, Complaint Letters for Busy People Career Press, 2000
I have taken two Diploma courses through PCDI and I am now working on my A.S. in Psychology. The programs are great, but PCDI's student services need improvement, big time. I have found it best to write to the school to get a quick and attentive response. You must be firm with your words, when you write correspondence, in order to get someone's attention fast. Same holds true for any type of consumer-business communication. Sometimes, there are simply flaws, and we are only human. You as the consumer are taken for granted, especially in the eyes of a switchboard worker who makes only $9-$10/hour. It is obvious that the company as a whole needs to work on improving that aspect of their institution. In addition to contacting the accrediting council/agency for the school, another tip would be to follow the complaint procedures listed in your student handbook. Every legit and accredited institution has one. Note, that not only do distance-learning schools have their pitfalls, but many colleges and universities are notorious for poor communication. The successful institutions will see this as their number one concern, and to ultimately increase enrollment, and get a good "name" for themselves. For every negative moment of truth, PCDI "misses" another potential student, and it will take five more "positive" moments of truth to retain or gain another student.
