TESC-Responds! RE: Anti-Military

As indicated in my earlier thread, I started a letter writing campaign to TESC and the NJ Commission on Higher Education, DOE and so on..

I was called by the Director of Communication for TESC who was VERY concerned about the issues presented. He apologised several times and promised he would bring this issue and several others to the president of the college.

He agreed that there were some issues with the customer service given by the school if there were instinces of what I went through are happening.(bad run-on!)

Anyway, after several emails and our conversation today, it appears that these issues are NOW going to be addressed INCLUDING the military TECEP Exam fee schedules.

After reading about the TESC CS issues on several DL boards over the last few years, I for one, am very happy the college is taking a serious look at this issue!

When I have seen "The Big Three" rated on customer service it is usually;

1) Charter Oak State College " The Best Customer Service, Ahh but no Majors( for those that want one)".

2) Then there is Excelsior College, because they are libiral with credit granting and are more flexible all around. The stink with answering questions usually until after your an enrolled student, but after you are then they rock! Oh, and I have heard that the name change of the school was NOT the best idea in the world.

3) Thomas Edison State College: I have read some good things about this colleges programs (my wife had been a student ther for about two years). But, what I have seen the most is that the Customer Service is really poor. I have first hand knowledge of this as does my wife. The programs are good but the college does not support the majors with classes. Then there are the issues with some of the instructors having little or NO participation in their classes.

The person I spoke with appears to want to change the rankings listed above and get TESC to the #1 position. (I hope it happens)

I can take a rate hike when it is served to me nicely and with some sugar, but give it to me with a spoonful of salt and I am not buying. There are too many college and universities out there to accept less than good customer service.

I will keep everyone posted on the progress.

Things are looking up!

Reference thread on the issue with TESC: http://forums.degreeinfo.com/showthread.php?s=&threadid=24636

 

Good for you, way to go. It's people like you that make things better for the rest of us.

 

Yes, what my friend Little Fauss said. Some people merely complain, and never take action. You did, and you helped yourself, and others as well. Being an activist, I think that is great!

Take care,

Abner

 

Thank you for the vote of strength! Like you said, I believe this issue will help everyone that attends TESC.

Again, I will keep everyone here posted on how this goes.

 

UPDATE

****UPDATE****UPDATE****UPDATE***

I spoke with the TESC presidents office today about these issues and several others that have come up.

The great thing is, that they have been in contact with me almost everyday since I started the letter writing. It has been a VERY positive experience for me and my wife (a TESC student for 1.5 years).

The issue with the fee schedule of TECEP Exams and military students will be made a topic for consideration at the FY2007 budget meeting. GREAT NEWS.

THE INCIDENTS:
#1 One person involved in one of the incidents is being written up by the HR dept, as another office worker overheard the phone conversation in question. OUTSTANDING!

#2 The other employee (probationary employee) will most likely have her probation period extended because of the other incident. "It appears she needs more training"

The presidents office basically said " they will not put up with this type of activity".. They do NOT want to lose students because of customer service issue, which is something they CAN control.

The President (through his Aide) said he values every military member they have at the school and is very concerened that this type of activity would be going on at the college. Additionally, they will take every step needed to make sure it does not happen again CAN YOU SAY PROACTIVE

They also said that the customer service reps of the various department will be getting a serious overhaul "since there are issues there". Actually she went on to say that they will ALL be getting intense training in Customer Service.

I think this is a good start, aye!