I contacted UoP today via telephone to enroll in a single course and after answering a few questions I was transferred to a 'counselor'. When I mentioned I was interested in a single course the counselor apologized and said she had been transferred two calls at the same time and would I mind if she called back in about 5 minutes. Fine, no problem. After an hour and no return telephone call it seems customer service is a bit weak. The course in which I am interested would fit nicely into my BA from TESC. What have any others experienced with regards to customer service at UoP?
When I was first looking for an MBA program I called to get some information, spoke to a friendly person, and told them "I'll think about it." I was then constantly harassed by email and phone for weeks. They were worse than a credit card or phone company.
Okay, I will be glad they chose to contact me with the required information via email instead of a telephone call. I am just in a hurry to finally get my BA completed so I can move on to other educational endeavours. It has only been 20 years since I first set foot in a university classroom and I thanks to distance education I am within a semester of receiving that elusive sheepskin (paper these days).
Same here...I've been getting 2 calls per day from them (from the 602 area code)...I send them all directly to voice mail.
I deeply regret contacting UOP about their DBA program. I've had better experiences buying a used car from a disreputable dealer.
Good thing I only want/need a 1-credit course in the history of mathematics from UoP. I would have taken the same course, though 3-credit hours, from University of Illinois (Springfield, Online) but the UoP course is only 2 weeks. I have a deadline of 31 January 2006 to apply to a BEd programme at a B&M school and want to present as many credit hours as possible towards the completion of the first undergraduate degree (BA) before applying.
This certainly isn't a strictly UoP thing, I'm still getting tons of stuff in the mail from "non-profit" schools where I sent for information years ago. The only difference is that I gave them the phone number of the local Chinese restaurant. Like it or not, many DL programs, even those from "non-profit" B&M schools, are a money-making business. That doesn't make the education any less valuable, or the degree any less credible, but that's the way it is. As John Silber said, "Well, Boston University is a corporation, whether you like it or not".
Considering I have been studying at for-profit schools I have no problem with a school marketing itself to potential students provided they respect the person's wishes.
